You can use a Google Group as a collaborative inbox to distribute and track responsibility for topics among the group's members. These features are especially useful for technical support or customer service teams. For example, you can create a group with the address support@nrms.k12.nc.us, add your support staff as members, and allow people outside your organization to send messages to the group. Your support staff will receive your customers' messages, and they can do any of the following from the group's Topics view:
- Assign responsibility for a topic to a member of the group
- Mark a topic as resolved
- Edit the tags associated with a topic
- Filter topics according to tag, resolution status, or assignee
Hi Jeff, I'd love to talk with you about what i'm currently building: frontapp.com. It's kind of similar to Google Collaborative Inbox (and only compatible with Google Apps). Should we connect on Twitter? Skype? e-mail? Many thanks!!
ReplyDeleteThese additional applications are provided at the Google Market Place which has a collection of paid and free apps. Other products that may be provided to existing users include Google Cloud Connect and Chrome books.visit this site
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